TURN-AROUND TIME: 8-10 working days for CD & DVD replication or 3-4 working days for VIDEO duplication. Please keep in mind that your job can not begin until all artwork has been approved. Turn-around times also do not include the transit time from our door to yours. There are varying rush options. Please call for details.

DEPOSIT: We require a 50% deposit on all orders with the overage to be paid prior to delivery. No work will proceed on any order until the appropriate deposit has been received. We require final payment in full before shipping any product.

OVERs & UNDERs: Because of quality – control considerations, it is not always possible to produce the exact number of units ordered. Therefore, it is policy throughout the duplication industry to allow for up to a 10% overrun or under run, with your price adjusted accordingly (your final payment will only reflect the exact number of units delivered). This policy has no exceptions, and applies to all orders. Be sure you understand it before placing your order.

DEADLINES: Although we’ll make every effort to meet your deadline, we are not liable for delays. Any shipping upgrades, etc. require to make your deadline are your responsibility. Our normal shipping method (in most cases) is by UPS GROUND. Deadlines will be met and guaranteed if rush fees are paid.

ARTWORK: All artwork revisions made after artwork has been approved will incur a service fee above and beyond the cost of materials. Digital Quality 3 will not be held liable for errors or omissions in the customer-provided masters and art files for film developing problems due to a file or font error once the proofing process is completed. We will not be responsible for sloppy proofing.

If an order is cancelled, the customer is responsible for any art charges or manufacturing charges incurred while in production. All materials submitted to Digital Quality 3 remain the property of the customer, but are not automatically returned with your order. The customer will incur an extra shipping charge to return any production materials.

Digital Quality 3 can not be held responsible for materials damaged in the transit process. Please insure your package accordingly.

Digital Quality 3 will not be held responsible for color matching on CD, DVD screen-printing if our clients do not order a match proof. All computerized proofs do not indicate true color. This mean inkjet, laser or plotter printers. Match proofs are derived from the film where the true color will be shown.

Digital Quality 3 reserves the right to request a color match print on any particular job if the pressman deems if necessary. This only unique quality control situations and is intended to benefit the consumer.

DQ3 will communicate directly with the graphic designer, or other contact person, by email or telephone.

DQ3 accepts PC and MAC based files. Please contact us for questions concerning approved artwork formats.

Digital Quality 3 can not be held responsible for neglecting to place a UPC code into the customer’s layout if there is no written request or indication of placement on art included with the customer’s materials.

MISCELLANEOUS:

We reserve the right to change prices, materials, and specification without notice or obligation.

All materials used in the creation of the finished product become property of Digital Quality 3. Masters remain on file for reorders and piracy concerns.

Do not send any data that has not been backed-up. Digital Qualit 3 can not be held responsible for lost or damaged data. Software piracy is a federal offense. We will not perform any illegal duplication.

Digital Quailty 3 will not be liable for any direct, indirect, special, incidental, reliance, or consequential damages however caused and regardless of character.

Digital Quality 3 limits liability to re-do or refund (at our sole options) on the services performed providing that the product is deemed defective by reason of workmanship or material. Reruns or refunds will not only commensurate the quantity of goods returned to us. If there is a problem with your order, it is your responsibility to notify us immediately. No product is replaced, or credit given, more that thirty (30) days after the clients receipt of the product.